Return&Exchange

Your satisfaction is our greatest motivation.If you are not satisfied with the purchase, we will do our best to deal with it.We are pleased to accommodate returns for the refund and exchanged within 30 business days after the package was delivered to you.

1.Return Policy

  • Please contact us within 30 days starting from the day you have received your order.
  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • We do not accept returned items that were sent back by you directly without checking with us first. Make sure to check returns with our staff first.

2.How to Return&Exchange

  • First, contact us via customer@lollysis.com
  • Second, send a return tracking number to our email after you returned the package.

3.Refund&Exchange Processing Time

  • If you request a refund, it will be processed within 5-7 business days after we receive your package. We will send you an email after the refund.
  • If you request replacement, after the package is ready, we will ship it to you and send you a tracking number.